Today I’m going to share with you a method I tell my clients to use to ensure I won’t get played by a new stylist when they move to another city. This strategy can also be used in other industries but today we’ll discuss how to avoid getting burned by shady stylists.
I saw a friend on Facebook who got ripped off when she went to a new salon. Now she wants to destroy the salon’s reputation by putting them on blast online. And honestly… I ain’t mad. I hope you never have to find yourself in a situation where you want to go on a rant about a business and destroy their reputation.
So here’s what you do the next time you need a new stylist or go to a business for the very first time.
The first thing you need to do is go to Google Maps and type in your particular area where you are at. Then hit the “Search Nearby” using the keywords “hair salons” or something similar. You’ll get a variety of balloons that pop up around you.
From here you want to start looking for businesses that have been reviewed by past customers. Google will have a 5 star rating system and it will tell you how many reviews have been left. Sort through through the reviews and find the salon or stylist that you feel the most comfortable with.
Once you find it, here’s what you do. Go to the shop and speak with the owner, or the stylist that you are dealing with. Make sure that you start out by complimenting them on the reviews that you saw on Google.
Say something like…
“Hey, I saw the 8 good reviews on Google about you guys and thought you looked like the best option. I always check the review section first because I’m one of those guys who leaves reviews from all my business transactions so it’s nice to see others saying good things about you”.
It’s important that you start with a compliment about the establishment for the good work they have done in the past instead of warning them that you are the type person that leaves pissed off reviews. You want to mention it, but your intention is to leave them a good review. No business wants you talking trash about them, especially on Google.
Once the owner knows that you are a computer savvy person who openly voices their opinion, you have a much better chance at getting a fair deal when getting your service rendered. I believe in offering fair feedback for companies and not abusing the review system.
Unfortunately, people are quick to bitch about companies online yet are slow as molasses when it comes to complimenting them. Keep that in mind when checking the reviews of places.
One or two bad reviews may not be a correct assessment of an establishment, but rather just one or two really pissed off people that had an ax to grind.